PinMe

Privacy Policy — PinMe

Your privacy matters. We collect only what we need and protect what we collect.

Last Updated: 11 June 2026

Introduction
Data Controller
Data We Collect
How We Use Your Data
Legal Basis for Processing
Data Sharing and Third Parties
Data Retention
Your Rights Under GDPR
International Data Transfers
Data Security
Children's Privacy
Location Data
Cookies and Tracking
Changes to This Policy
Contact Us

1. Introduction

Welcome to PinMe. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application and services.

PinMe is a spontaneous activity platform that connects people for real-world meetups. We understand that using our service requires sharing some personal information, and we take that responsibility seriously.

This Privacy Policy applies to all users of the PinMe mobile application and related services. By using PinMe, you agree to the collection and use of information as described in this policy.

Plain Language Commitment: We've written this policy to be understandable, not to hide behind legal jargon.

2. Data Controller

The data controller responsible for your personal data is:

PinMe Ltd Kyriakou Matsi 11 1082 Nicosia Cyprus Email: help@pinme.now

PinMe Ltd is registered in Cyprus, a member state of the European Union. As such, we are fully subject to the General Data Protection Regulation (GDPR) and other applicable EU data protection laws.

3. Data We Collect

We collect only the data necessary to provide our service. Here is a complete list of what we collect:

3.1 Information You Provide Directly

Data Type	Required?	Purpose
Email address	Yes	Account creation, authentication, important notifications
Phone number	Yes	Account authentication (phone OTP sign-in), security
Name or nickname	Yes	Display to other users during activities
Date of birth	Yes	Age verification (18+ requirement)
Gender	Yes	Profile information, matching preferences
Profile photo	Yes	Identification, trust and safety
Additional photos (up to 2)	Optional	Enhanced profile
Interests (Vibes)	Yes	Activity matching
Bio/description	Optional	Profile personalization

3.2 Information Collected Automatically

Data Type	When Collected	Purpose
Device information	App usage	Technical support, security
Operating system	App usage	App optimization
App version	App usage	Support, updates
IP address	App usage	Security, fraud prevention
Usage data	App usage	Service improvement, analytics
Crash reports	When errors occur	Bug fixing, stability

3.3 Location Data

Location data is essential for PinMe to function. We collect:

Approximate location (within 500 meters to 1 kilometer accuracy)
Location is collected ONLY when you actively create a Pin
We NEVER collect your exact GPS coordinates
We NEVER track your location in the background
Other users see only approximate distance (e.g., "500m away"), never your address

3.4 Chat Messages

When you communicate with other users:

Chat messages are stored temporarily on our servers during the active session
All message content is automatically deleted when the Pin session expires
Basic metadata (that a conversation occurred, not its content) is retained for 7 days for safety purposes
After 7 days, all chat-related data is permanently deleted

We cannot read your deleted messages. Once deleted, they are gone permanently.

3.5 Information We Do NOT Collect

Payment card details (handled entirely by Apple/Google)
Precise GPS coordinates or home/work addresses
Contacts from your phone
Photos from your camera roll (only what you explicitly upload)
Browsing history outside our app
Data from other apps on your device

4. How We Use Your Data

We use your data for the following specific purposes:

4.1 To Provide Our Service

Create and maintain your account
Display your profile to potential activity partners
Match you with nearby users based on interests and location
Enable communication between matched users
Process Pin purchases through Apple/Google payment systems

4.2 To Ensure Safety and Security

Verify that users are 18 or older
Detect and prevent fraud, abuse, and policy violations
Investigate reports and complaints
Enforce our Terms of Service and Community Guidelines
Moderate content to ensure community safety

4.3 To Improve Our Service

Analyze usage patterns to improve features
Fix bugs and technical issues
Develop new features based on user needs
Conduct anonymized research and analytics

4.4 To Communicate With You

We will contact you via email ONLY for:

Welcome message when you create an account
Notifications about reports filed against your account
Information about account suspension or termination
Important changes to our Terms of Service or Privacy Policy
Responses to your support requests

We will NEVER send promotional emails, newsletters, or marketing communications.

5. Legal Basis for Processing

Under GDPR, we must have a legal basis for processing your personal data. Here are the legal bases we rely on:

Legal Basis	Data Processed	Explanation
Contract Performance (Art. 6(1)(b))	Account data, profile, location, communications	Necessary to provide the service you signed up for
Legitimate Interest (Art. 6(1)(f))	Usage data, device info, analytics	To improve our service and ensure security
Legal Obligation (Art. 6(1)(c))	Account records, transaction history	To comply with tax, legal, and regulatory requirements
Consent (Art. 6(1)(a))	Location data (when you create a Pin)	You actively choose to share location when pinning

You can withdraw consent at any time by stopping use of location-dependent features or by deleting your account.

6. Data Sharing and Third Parties

We do not sell your personal data. We share data only in the following limited circumstances:

6.1 With Other Users

When you use PinMe, certain information is visible to other users:

Your name/nickname and profile photos
Your interests (Vibes)
Your approximate location when you have an active Pin
Your bio/description (if provided)
Messages you send in chat (visible only to your chat partner)

6.2 With Service Providers

We use trusted third-party services to operate PinMe:

Provider	Purpose	Data Shared
Google / Firebase	Authentication (phone OTP and Google sign-in), real-time messaging, push notifications, analytics, crash reporting	Account data, device tokens, usage & diagnostic data
Cloud infrastructure — Amazon Web Services & Google Cloud (EU / Frankfurt)	Application hosting and storage	All data (encrypted)
Hetzner (EU / Germany)	Website hosting (pinme.now)	Website analytics only — no app account data
Google Play	In-app purchase processing	Purchase records (no card data — handled by Google)

All service providers are bound by data processing agreements and must comply with GDPR requirements.

6.3 Payment Processing

All payments are processed directly by Apple (App Store) or Google (Play Store). We never receive, process, or store your payment card information. Please refer to Apple's and Google's respective privacy policies for information about payment data handling.

6.4 Legal Requirements

We may disclose your data if required to:

Comply with applicable laws or legal processes
Respond to lawful requests from public authorities
Protect our rights, privacy, safety, or property
Enforce our Terms of Service
Protect against legal liability

7. Data Retention

We retain your data only as long as necessary for the purposes described in this policy:

Data Type	Retention Period	After Deletion
Account data (email, name, DOB, etc.)	Until account deletion + 30 days	Permanently deleted
Profile photos	Until account deletion + 30 days	Permanently deleted
Chat message content	Until Pin session expires	Permanently deleted
Chat metadata	7 days after session	Permanently deleted
Location data	Duration of active Pin only	Not stored
Usage analytics	24 months	Anonymized, then deleted
Technical logs	90 days	Permanently deleted
Backup copies	Maximum 90 days	Automatically purged

7.1 Account Deletion

When you delete your account:

All personal data is marked for deletion immediately
Data is removed from active systems within 30 days
Data is removed from backup systems within 90 days
Anonymized aggregate data (e.g., total user counts) may be retained

To delete your account, go to Settings > Account > Delete Account in the app, or email us at help@pinme.now.

8. Your Rights Under GDPR

As a user in the European Economic Area, you have the following rights regarding your personal data:

8.1 Right of Access (Article 15)

You have the right to obtain confirmation of whether we process your personal data and to receive a copy of that data.

8.2 Right to Rectification (Article 16)

You have the right to correct inaccurate personal data and to complete incomplete data. You can update most information directly in the app Settings.

8.3 Right to Erasure (Article 17)

You have the right to request deletion of your personal data. You can delete your account at any time through the app or by contacting us.

8.4 Right to Restriction (Article 18)

You have the right to request that we restrict processing of your data in certain circumstances.

8.5 Right to Data Portability (Article 20)

You have the right to receive your personal data in a structured, commonly used, machine-readable format. To request your data, please email help@pinme.now.

8.6 Right to Object (Article 21)

You have the right to object to processing based on legitimate interests. We will stop processing unless we have compelling legitimate grounds.

8.7 Right to Withdraw Consent

Where processing is based on consent, you may withdraw consent at any time. This will not affect the lawfulness of processing before withdrawal.

8.8 Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority. For Cyprus, this is the Office of the Commissioner for Personal Data Protection (www.dataprotection.gov.cy).

To exercise any of these rights, contact us at help@pinme.now. We will respond within 30 days.

9. International Data Transfers

PinMe is operated from Cyprus (EU). However, some of our service providers may process data outside the European Economic Area (EEA).

When we transfer data outside the EEA, we ensure appropriate safeguards are in place:

Adequacy decisions: Transfers to countries the EU has deemed adequate (e.g., Canada, Japan, UK)
Standard Contractual Clauses (SCCs): EU-approved contract terms with service providers
Additional measures: Technical and organizational measures as needed

Our primary cloud infrastructure is hosted on servers located within the European Union (specifically in Frankfurt, Germany) to minimize international data transfers.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

10.1 Technical Measures

Encryption of data in transit (TLS/SSL)
Encryption of data at rest
Secure authentication via Apple/Google Sign-In
Regular security testing and vulnerability assessments
Automated monitoring for suspicious activity
Secure, access-controlled cloud infrastructure

10.2 Organizational Measures

Strict access controls — only authorized personnel can access user data
Employee training on data protection
Incident response procedures
Regular review of security practices

10.3 Your Responsibilities

You can help protect your data by:

Keeping your Apple/Google account secure
Not sharing your login credentials
Logging out on shared devices
Reporting any suspicious activity to us

11. Children's Privacy

PinMe is strictly for users who are 18 years of age or older. We do not knowingly collect personal data from anyone under 18.

11.1 Age Verification

We verify age through:

Date of birth provided during registration
Automatic calculation to confirm 18+ status
Apple/Google account age restrictions

If we discover that we have inadvertently collected data from a user under 18, we will delete that data immediately.

11.2 Reporting Underage Users

If you believe someone on PinMe is under 18, please report them immediately through the in-app reporting feature or by contacting help@pinme.now.

12. Location Data

Location is a core feature of PinMe. Here's exactly how we handle it:

12.1 What We Collect

Approximate location only (500m-1km accuracy)
Collected ONLY when you actively create a Pin
Never collected in the background
Never tracked when you're not actively using the app

12.2 What Other Users See

Approximate distance (e.g., "500m away", "In Kreuzberg")
NEVER your exact location or address
Location is only visible while your Pin is active

12.3 How to Control Location

You can revoke location permission in your device settings at any time
Without location permission, you cannot create Pins but can still browse
Location data is not stored after your Pin expires

Your safety is our priority. We designed location features to enable connections while protecting your privacy.

13. Cookies and Tracking

13.1 Mobile Application

The PinMe mobile app does not use cookies. We use standard mobile technologies to maintain your session and remember your preferences.

13.2 Website

Our website (pinme.now) may use limited cookies for:

Essential functionality (e.g., remembering if you've acknowledged a cookie notice)
Basic analytics to understand website traffic

We do not use cookies for advertising or tracking across other websites.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes:

We will update the "Last Updated" date at the top of this policy
For significant changes, we will notify you by email
For material changes affecting your rights, we may require you to acknowledge the new policy

We encourage you to review this policy periodically. Continued use of PinMe after changes constitutes acceptance of the updated policy.

We will always email you about important privacy changes. No surprises.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

PinMe Ltd Kyriakou Matsi 11 1082 Nicosia, Cyprus Email: help@pinme.now

We aim to respond to all privacy-related inquiries within 30 days.

For data protection complaints, you may also contact the Cyprus Commissioner for Personal Data Protection:

Office of the Commissioner for Personal Data Protection Website: www.dataprotection.gov.cy

Privacy Policy Summary

Here's a quick summary of our privacy practices:

Question	Answer
What data do you collect?	Email, name, DOB, photos, interests, approximate location when pinning
Do you sell my data?	No. Never.
Do you share my data?	Only with service providers necessary to run the app
Can I see my data?	Yes. Contact help@pinme.now
Can I delete my data?	Yes. Delete account in Settings or email us
How long do you keep my data?	Until you delete your account, then 30 days to fully remove
Do you track my location?	Only approximate location, only when you create a Pin
What about chat messages?	Deleted automatically when Pin expires
Do you send marketing emails?	No. Only essential account notifications
Is my data secure?	Yes. Encrypted in transit and at rest, EU servers
Who can I contact?	help@pinme.now

— End of Privacy Policy —

PinMe Ltd | Nicosia, Cyprus | help@pinme.now Last Updated: 11 June 2026